Often after an adware/spyware clean up people find that they can no longer connect to the internet. This is usually because necessary LSP (Layered Service Provider) or Winsock 2 components have been removed. This type of problem is usually associated with the removal of bugs such as NewDotNet and WebHancer.

To fix this problem you will need to download two pieces of software – this is probably going to be hard from the computer with the issue :P so you may have to copy them to CD or flash drive etc from another PC:

  • LSPFix – download from Snapfiles.com
  • Winsock XP Fix – download from Snapfiles.com

Once you have these two files on the troubled computer you are ready to start. Before you do start however, I have a short disclaimer. This fix will repair your internet connection with no side effects only 98% (i made up that figure :) ) of the time. The other 2% of the time it will actually break some applications (VET/Etrust antivirus is one example that needs to be reinstalled after performing this fix).

Ok, so heres how you do it:

1. Open LSPFix
2. Put a tick in the box that says I know what I’m doing (or enjoy re-installing my operating system…)
3. Move ALL entries across to Remove column
4. Click on Finish and close LSPFix

LSPFix Screenshot

5. Open Winsock XP Fix
6. Click on Fix and follow prompt to restart computer.

Winsock XP Fix Screenshot

After your computer reboots check the internet. It should now work! Have fun.

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Filed under: Malware

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